1701 Gateway Dr. Ste. 431
    Richardson, TX 75080
    972-480-9878
   
It's not allowed for an insurance company to require you to use only certain kinds of auto repair parts. However, if you want something different from the certain type of part the insurance company's rates base on, they can ask you to pay the difference if the part you want is more expensive.

In general, if generic parts have been ordered for the repair of your car, this information must be disclosed. The car repair order should state that the parts are not from the original manufacturer and the warranty may be different. Many generic parts are made at the same factories as OEM parts, and in fact very few OEM parts are actually made by car makers.
Insurance companies that use generic parts guarantee the parts they use. If the part doesn't fit properly, the insurance company will generally put on an OEM part at no extra cost.

Ask your insurance agent about your state and your insurance company's claim settlement guidelines so that you'll know what to expect if your car has to be repaired after an accident.
As a policyholder, you have certain rights. If you have any questions regarding your rights under the policy, talk to your insurance agent or company representative.

You may also contact your state insurance department, state attorney general's office, or your state's consumer affairs department.